AT&T in Elizabeth, NJ Open now

Reviews about AT&T

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  May 10, 2020, by Olga Slocum
  terrible experience. I was sold the phone of the wrong color, when i returned back to exchange it i was asked to pay $45 restocking fee. so i called att customer support and complained, and got them to confirm $45 will not be charged and was asked to go back to store for exchange. when i did, manager of the store (Alyssa ) argued with ATT on the phone convincing them to still charge me $45 fee, for no reason at all. then proceeded to ignore me for the rest of the visit. worst customer service i ever experienced.
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  December 24, 2019, by Melissa Moura
  I was in October at the At & t Dó shopping mall in Jersey Gardens to buy an iPad, and I got a big problem! I asked Matthew seller for a 128g iPad, I trusted the vendor, and I did not check if he was really taking home what he had asked for. On waking the next day I set up the iPad and realized that it was not 128g but 32g. I returned to the store to play, the seller Matthew was off, I was answered by another seller who informed me that the 128g iPad had finished, and mine gave 2 options, or give back or expect to get more products and see s arrived at 128g for to exchange. I called all week, but at no point was I well attended, and the only information was that no 128g iPad had arrived. I returned to the store on the 14th day, which would be the deadline to return the iPad. I was very poorly treated, and they even informed me that I would have to pay a $ 45 fee to return it! I tried to argue that I was being read because I entered the store to buy a certain product and leave with another, and nobody made a point to repair the error, ie, it seemed to me that it was not a mistake, but on purpose because I did not have the product that I wanted. I returned the iPad, the seller did the cancellation, and the return of the product, but AT & T COVERED THE COMPREHENSIVE IPAD VALUE in my account, I sent a message to the seller Matthew and he made a little case telling me he was right! How was it right if I took a product I did not order, and I only stayed 14 days with it, on the advice of the store's own salespeople to wait for another to change? Anyway AT & T has done nothing to repair this error so far! Totally disabled salespeople, lousy management!